Coastal Smoke Alarms (ABN 33 175 373 516) is committed to providing quality services while protecting your personal information. This policy explains how we collect, use, hold and disclose personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We collect information you give us when requesting a quote or booking a job: your name, phone number, email address and property address, plus details about the property relevant to the work (property type, storeys, bedrooms, tenancy status). We use it to quote, schedule and perform smoke alarm work, issue reports and invoices, and communicate with you about the job.
Directly from you — via our website forms, phone, email or in person — and, where a property is managed, from your agent or property manager acting on your behalf. Website enquiries are transmitted to our job management system to create your booking.
We do not seek sensitive information (such as health, beliefs or criminal record) and will only ever use or disclose it with your consent or as required by law.
We do not sell personal information. We disclose it only where needed to do the work (for example, to our job management software provider), with your consent, or where required by law.
Personal information is stored in access-controlled systems. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access and disclosure, and we destroy or de-identify information no longer needed — subject to record-keeping obligations that apply to electrical and compliance work.
You may request access to the personal information we hold about you, and ask us to correct it. Contact us using the details below; we may need to verify your identity and may charge a reasonable administrative fee for access.
Questions or complaints about this policy or your information: [email protected] or 0413 099 108. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
This policy may change from time to time and the current version is always available on this page.